Version 2.0 · Last updated 27/09/2026
These terms are between you and Mov. Centre Entrenament S.L. (“we”, “us”, “MOV®”):
We use Orlo to run our website, app, bookings and payments. Orlo provides the technology; your contract is with us.
You accept these terms when you tick the box to accept them while creating an account or making a purchase. When you create your account, we email you a copy of the version you accepted as a PDF, so you can keep it. You can read the current version at any time on our website.
Just browsing our website doesn't commit you to anything.
3.1 You must give accurate details and keep them up to date.
3.2 Keep your login private. Tell us straight away if you think someone else has used your account.
3.3 You must be at least 18 to hold an account.
4.1 Exercise carries some risk of injury. Please tell a trainer about any injury, condition, pregnancy or medication that could affect how you train, both before starting and whenever something changes.
4.2 If you're unsure whether exercise is safe for you, check with a doctor first.
4.3 Follow the trainers' instructions and use equipment safely.
4.4 We are responsible for injuries caused by our negligence or by our failure to meet our obligations. Nothing in these terms limits that responsibility.
Our current memberships, class packs, personal training and prices are listed on our website and in the app. Prices include VAT. Your order confirmation shows exactly what you bought.
Book and cancel classes in the app. The cancellation rules depend on the type of class:
If a class is full, you can join the waiting list. If a place opens up, we'll let the people on the list know in turn, and the place goes to whoever books it. From then on, the normal cancellation rules apply.
We may occasionally need to change the timetable, a trainer or a room. If we cancel a class you've booked, we'll let you know as early as possible and return your credit, or refund you if you paid for that class on its own.
If a late cancellation or no-show fee applies, we add it to your account balance and collect it with your next payment. We'll email you every time a fee is applied.
We don't offer membership pauses.
If a payment fails, we'll tell you and try again. Until it's paid, we may pause bookings on your account.
8.1 If you buy a membership, class pack or personal training package online or through the app, you have the right to withdraw from the contract within 14 days of buying it, without giving a reason.
8.2 To withdraw, contact info@movbcn.com or use the model form in Appendix A before the 14 days are up. We'll refund you within 14 days, using the same payment method you used to pay.
8.3 If you asked us to let you start training within the 14 days, and you then withdraw, you'll pay for what you've used so far in proportion to the whole. For example, the classes you've attended out of a pack, or the days you've been a member out of the billing period.
8.4 The withdrawal right does not apply to:
Apart from your withdrawal right (section 8) and any situation where we are at fault, payments are not refundable. Specifically, you are entitled to a refund if:
We may change our prices, for example because our costs increase. We'll give you at least one month's notice before a price change affects a membership you already have. If you don't accept the new price, you can cancel before it takes effect, without any penalty. Packs you've already bought keep the price you paid.
If you book with us through a partner platform such as Wellhub and Urban Sports Club, that platform's terms govern your payments and cancellations with them. When you're at our centre, sections 4, 12 and 13 of these terms apply to you as well.
12.1 Treat other members and staff with respect, follow the centre rules, and look after the equipment.
12.2 If you seriously or repeatedly break these rules, we may suspend or end your membership. Unless the situation is urgent, we'll warn you first. If we end your membership, we'll refund any prepaid, unused part, minus any amounts you owe us.
12.3 You're responsible for your own belongings. Please use the lockers provided. We're not responsible for items that are lost or stolen, unless this happened because we were negligent.
We process your personal data as described in our Privacy Policy. We use Orlo to store and process that data on our behalf. You can opt out of marketing messages at any time, either from any message or in your app settings.
Our website, app content, training programmes, logos and materials belong to us or to people who have allowed us to use them. You may use them for your own training only.
We may update these terms. We'll tell you about any important changes by email or in the app at least one month before they take effect. If you don't accept the changes, you can cancel your membership before they apply, without any penalty.
Please tell us first by contacting info@movbcn.com. We'll reply within 7 days. Official complaint forms (hojas de reclamación / fulls oficials de queixa) are available at our centre.
These terms are governed by Spanish law. Nothing in them limits the rights you have as a consumer under Spanish and European law, including your right to go to the courts where you live.
These terms are available in Spanish, Catalan and English.
(Complete and return this form only if you want to withdraw from the contract.)
To: Mov. Centre Entrenament S.L., Passeig del taulat 235, info@movbcn.com
I hereby give notice that I withdraw from my contract for the following service:
Ordered on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: